Refund policy

Return and Refund Policy

Thank you for shopping with Future Treasure. We take great pride in curating and representing talented designers from Bangkok and beyond. Each item in our collection is made with care, artistry, and attention to detail. Because our products are sourced directly from independent designers and international creators, we kindly ask our customers to review the following policy before completing a purchase.

All Sales Are Final

Due to the international nature of our business and the limited production of many of our designer pieces, all sales are considered final. We do not accept returns, exchanges, or issue refunds for change of mind, incorrect sizing, or preference-related reasons. We encourage customers to carefully review product details, sizing information, and images before placing an order.

Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact our customer support team within 7 days of delivery. To help us resolve the issue promptly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the defect or damage

Our team will carefully review the claim and provide further instructions. If approved, we will offer a replacement, store credit, or refund depending on product availability and the nature of the issue.

Order Accuracy

Before finalizing your purchase, we highly recommend double-checking all product selections, sizes, and shipping details. Once an order has been placed, it cannot be modified or canceled as processing begins immediately.

International Orders

As an international concept store representing multiple brands and designers, customs regulations, duties, and shipping costs vary by country. These factors make it difficult to process returns or exchanges across borders, and as such, all international orders remain final sale.

Acceptance of Terms

By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Return and Refund Policy.

We appreciate your understanding and continued support for independent designers and sustainable, small-scale fashion production. Your purchase helps us celebrate creativity and craftsmanship from Bangkok and across Asia.